Maintenance & Emergencies

A request for Maintenance can be submitted to our office either by filling in the online Maintenance Request Form, or by downloading the PDF version of this form and completing by hand prior to sending to our office.


Please Note:  If the problem is an Emergency Repair as defined in your General Tenancy Agreement, please first telephone your Property Manager and if they do not answer, it is important that you leave a detailed message on their voicemail.  After you have left a message, you can make direct contact with the Emergency Repairer listed on your individual tenancy agreement, as different properties may require different Emergency Repairers.

It is Tenant’s obligations under section 188 of the RTRA Act 2008 to keep the premises and inclusions clean, having regard to their condition at the start of the tenancy and the Tenant must not maliciously damage, or allow someone else to maliciously damage, the premises or inclusions.

Most real estate agents request the tenant to advise of any routine maintenance in writing to their agency. This is best practice for both parties. The definition of routine repairs according to the RTRA Act 2008 is “routine repairs” are repairs that are not emergency repairs.

The meaning of emergency repairs as per section 214:

Emergency repairs are works needed to repair any of the following-

  • a burst water service or a serious water service leak;
  • a blocked or broken lavatory service;
  • a serious roof leak;
  • a gas leak ;
  • a dangerous electrical fault;
  • flooding or serious flood damage;
  • serious storm, fire or impact damage;
  • a failure or breakdown of the gas, electricity or water supply to premises
  • a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating;
  • a fault or damage that makes premises unsafe or insecure;
  • a fault or damage likely to injure a person, damage property or unduly inconvenience a Tenant of premises;
  • a serious fault in a staircase, lift or other common area of premises that unduly inconveniences a Tenant in gaining access to, or using , the premises.

Routine repairs are any matter other than the above mentioned. The owner (agent) must attend to routine maintenance within a reasonable timeframe. If the tenant has any concerns or questions in relation to maintenance, they can contact the Residential Tenancies Authority. Please refer to your tenancy agreement for instructions on who to contact if the emergency occurs out of hours.

Emergency Repair Contacts

If it’s after hours and you’ve a problem that is an emergency as per your General tenancy Agreement, below is a list of local repairers that can assist you:

Plumber: Conrad Martens Ph. 07 3878 4444

Electrician: Fixit Ph. 07 3279 2888

Glass: ASAP Glass Ph. 1300 734 584